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unlimited mobile

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rain unlimited mobile gives you unlimited mobile data in the area you choose, together with unlimited local calls and SMS countrywide. It includes a free-to-use LoopPhone, or you can buy LoopPhone outright and pay R150 less per month for your unlimited plan.

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Yes. There are no data usage limits within your selected unlimited area.

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LoopPhone connects to rain's national 4G & 5G network across South Africa. Your chosen plan determines where your mobile data is unlimited: City, Province or Countrywide.

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City gives you unlimited mobile data in your selected city and surrounding metro area. Province gives you unlimited mobile data throughout your selected province. Countrywide gives you unlimited mobile data across South Africa. All three plans include unlimited local calls and SMS countrywide.

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An unlimited city covers your city and the surrounding metro areas. Use "explore your unlimited zone" at rain.co.za/mobile to see exactly where your unlimited data applies.

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City and Province plans include 2GB of data to use elsewhere in South Africa. Once it is used, you can buy more data at R20 per GB. Your local calls and SMS remain unlimited countrywide.

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Unlimited mobile data is available at speeds of up to 20Mbps. This is ideal for HD streaming, video calls, social media, browsing, music and everyday mobile use.

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unlimited mobile is designed for how people use a phone, rather than for speed tests. Up to 20Mbps is enough for HD video, video calls, social media, browsing and AI services, while keeping unlimited affordable.

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Yes, however hotspot data is not included in your unlimited mobile data. Hotspot data is available separately at R20 per GB.

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Yes. You can port an active South African mobile number to rain or start using the number supplied with your LoopPhone. Keep your existing service active until the port is complete. You can start your port journey from your LoopPhone app.

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You can upgrade from City to Province or Countrywide via your LoopPhone app or your rain account. Changing or upgrading your unlimited area can be done once per month.

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International roaming is separate from your unlimited mobile plan. You can enable international roaming or buy a travel eSIM on your LoopPhone app.

LoopPhone

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LoopPhone is a dual-display 5G smartphone, designed for unlimited mobile. It has a 6.83-inch AMOLED main display, a Glance Display on the back, a 200MP main camera, a 7000mAh battery, Android 16 and Google Gemini built in.

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LoopPhone was designed and developed by LoopDesignLab (LoopDL), rain's product and design partner.

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No. You may use the LoopPhone for as long as your unlimited mobile plan remains active, but it remains rain's property and must be returned if you cancel.

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Yes. LoopPhone is available to buy outright for R7,999. If you own LoopPhone, you receive R150 per month off your unlimited plan.

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Yes. LoopPhone is designed exclusively for rain and is locked to rain's network in South Africa. It is eSIM-only and is not compatible with other South African mobile networks.

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The Glance Display is the touch screen display on the back of LoopPhone. It can show clocks, wallpapers, live sports scores, music controls, personalised QR cards, games and a live camera preview for selfies using the 200MP main camera.

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LoopPhone has NFC built in for tap-to-pay.

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LoopPhone is rated IP64, which means it is protected against dust and splashes. It is not designed to be submerged in water.

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Contact rain immediately so the device and service can be suspended. Charges may apply.

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LoopPhone includes a manufacturer warranty and receives software and security updates.

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No. City, Province and Countrywide unlimited mobile plans work exclusively on LoopPhone enabled by smartswitching™.

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smartswitching is software that automatically recognises whether the device is inside its unlimited area and applies the correct data allowance without the customer changing a setting.

You can choose whether you want unlimited data in your City, Province or across South Africa. Outside your unlimited area, LoopPhone automatically switches to per-gig, without changing settings or managing multiple plans. Nothing to configure. Nothing to switch.

unlimited 5G home wifi

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It is unlimited home internet delivered over rain's 5G network. There is no fibre installation or technician required: plug in the supplied the101 5G smart router at the approved address and connect your devices over wifi.

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Yes. There is no fixed monthly data limit. Usage remains subject to rain's product terms and acceptable-use policy.

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Unlimited speed means rain does not apply a plan-level speed limit. Speeds are best effort and depend on coverage, signal quality, router placement and the capabilities of your connected devices. unlimited 5G home premium customers get an average of 243 Mbps.

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No. Speeds are best effort and depend on 5G coverage at your address, signal conditions, router placement and capabilities of your connected devices.

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Enter your address in rain's account creation journey. Confirmation of coverage will be shown.

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Yes.

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Place the router upright in an open area and close to a window where possible. Avoid cupboards, floors and positions behind large appliances or thick walls.

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the101 xtender creates a mesh wifi network to improve wifi coverage in rooms where the main router's signal may be weak.

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No, unlimited 5G home wifi plans work exclusively on rain supplied routers.

rainOne unlimited

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rainOne unlimited combines unlimited 5G home wifi and unlimited mobile in one month-to-month plan. It includes a free-to-use the101 router and a free-to-use LoopPhone.

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The R995 plan includes unlimited 5G home wifi at up to 30Mbps, unlimited mobile data in your selected City, unlimited local calls and SMS countrywide, 2GB for mobile use outside your City, a free-to-use the101 router and a free-to-use LoopPhone.

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Yes. You can upgrade your unlimited mobile to Province or Countrywide, and upgrade home wifi to 60Mbps or unlimited speed.

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You must return both free-to-use devices: the101 router and LoopPhone.

the loop

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the loop is a portable 4G & 5G wifi device with built-in stereo speakers. It gives you unlimited data in a location you choose and a separate data allowance for use elsewhere.

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A loopzone is the location you choose for unlimited data. When the loop enters that area, smartswitching automatically changes your data to unlimited.

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The loop unlizones plan includes 10GB each month for use outside your loopzone.

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An open zone is a selected public rain zone where loop customers receive unlimited data automatically, with nothing to activate.

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You can select and change your unlimited loopzone via your loop app. You can add more unlimited loopzones via rain.

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loop is full Android. You can download your preferred streaming service. The loop can stream directly over its built-in 5G, without pairing a phone.